Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Bilingual Spanish Customer Service Representative in the healthcare sector, you will be the frontline support for Spanish-speaking clients, ensuring they receive accurate information and compassionate assistance. Your role is vital in facilitating communication and resolving inquiries to enhance client satisfaction and healthcare outcomes. What You'll Do: - You will handle inbound calls from Spanish-speaking healthcare clients, providing clear and empathetic support. - You will resolve client inquiries related to healthcare services, benefits, and eligibility. - You will document client interactions accurately in the system to maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to address client needs effectively. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will participate in ongoing training to stay informed about healthcare programs and customer service best practices. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a patient, empathetic approach to client interactions. - You are proficient with basic computer applications and able to learn new software quickly. - You have the ability to work on-site in Brownsville, TX, full-time. Bonus Points If You Have: - Experience working in a healthcare call center or government health services. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related training. What We Offer: - We offer a competitive hourly base pay of $16.50 plus potential bonuses totaling up to $2,900. - We offer a $500 new hire bonus to welcome you to the team. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and opportunities for career advancement. - We offer a supportive work environment with ongoing training and development. Ready to Apply? To join our team at Maximus as a Bilingual Spanish Customer Service Representative, please submit your application through our careers website or contact our recruitment team directly. We look forward to hearing from you!