Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services programs, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare services by providing exceptional bilingual (Spanish/English) customer support. Your role is essential in ensuring clear communication and assistance to diverse clients, helping them navigate healthcare programs effectively. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients in understanding healthcare benefits and services. - You will document and update customer information accurately in the system. - You will resolve customer issues and escalate complex cases when necessary. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare or related fields. - Fluency in both Spanish and English, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working with government healthcare programs. - Knowledge of HIPAA and other healthcare compliance standards. - Previous experience in a bilingual call center environment. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay starting at $19.16 plus additional incentives totaling $2,300. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at Maximus as a Customer Service Representative, please submit your resume and cover letter through our careers page or email us directly at careers@maximus.com. We look forward to hearing from you!