Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a meaningful difference. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will be the frontline support for Spanish-speaking clients, providing exceptional service and assistance. Your role is crucial in ensuring clear communication and helping clients navigate healthcare services effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and eligibility information. - You will document and update customer interactions accurately in the system. - You will resolve customer issues with empathy and efficiency, ensuring a positive experience. - You will collaborate with healthcare providers and internal teams to facilitate client needs. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will participate in ongoing training to enhance your skills and service quality. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and data entry. - You have the ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of government healthcare programs such as Medicaid or Medicare. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive starting pay at $19.16 per hour with opportunities for raises. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer professional development and training programs. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your application through the Maximus careers website or contact our HR department directly to begin your journey with us. We look forward to welcoming you to our team!