Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services programs, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community impact and innovation, Maximus fosters a collaborative and inclusive work environment where employees can grow and make a meaningful difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare services by providing exceptional bilingual (Spanish/English) customer support. You will be the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a positive experience for all customers. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, eligibility, and benefits information. - You will document and track customer interactions accurately in the system. - You will collaborate with internal teams to resolve complex customer issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will provide feedback to improve customer service processes. - You will adhere to company policies and compliance standards. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You have fluency in both Spanish and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer service software. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare environment or with government programs. - Knowledge of healthcare terminology and insurance processes. - Previous experience in a bilingual customer service role. - Familiarity with CRM systems and data entry best practices. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.maximus.com/careers. We look forward to hearing from you!