Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare services by providing exceptional bilingual (Spanish/English) customer support. You will be the first point of contact for clients, ensuring their needs are met with professionalism and empathy. What You'll Do: - You will respond to customer inquiries via phone and email, providing accurate information and assistance. - You will handle healthcare-related questions and guide clients through available services. - You will document customer interactions and maintain detailed records in the system. - You will collaborate with healthcare providers and internal teams to resolve issues promptly. - You will assist in scheduling appointments and follow-ups for clients. - You will ensure compliance with company policies and healthcare regulations. - You will contribute to continuous improvement by providing feedback on customer service processes. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and CRM software. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare environment or with government health programs. - Knowledge of medical terminology and healthcare regulations. - Additional language skills beyond Spanish and English. - Experience with scheduling and appointment management software. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our HR department directly to start your journey with us. We look forward to hearing from you!