Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community impact and innovation, Maximus fosters a collaborative and inclusive work environment where employees can grow and make a meaningful difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare clients by providing exceptional bilingual (Spanish/English) customer service. You will be the first point of contact for inquiries, helping to resolve issues and guide clients through healthcare processes with empathy and professionalism. What You'll Do: - You will respond promptly and accurately to customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and eligibility. - You will document customer interactions and maintain detailed records. - You will collaborate with internal teams to resolve complex issues. - You will provide clear and compassionate communication to diverse populations. - You will adhere to company policies and healthcare regulations. - You will participate in ongoing training to stay current with healthcare programs. - You will contribute to a positive team environment and support organizational goals. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with computer systems and customer service software. - You demonstrate empathy, patience, and cultural sensitivity. Bonus Points If You Have: - Experience working in a healthcare call center or government services. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond Spanish and English. - Familiarity with CRM systems and data entry best practices. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please submit your resume and cover letter through the Maximus careers website or contact our recruitment team directly at the Phoenix office. We look forward to hearing from you!