Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers comprehensive solutions that improve access to healthcare and social services across the United States. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare programs by providing exceptional bilingual (Spanish-English) customer service. You will assist clients in navigating healthcare options, answering inquiries, and resolving issues to ensure a positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients in understanding healthcare benefits, eligibility, and enrollment processes. - You will document and track customer interactions accurately using company systems. - You will collaborate with healthcare providers and internal teams to resolve client issues. - You will maintain up-to-date knowledge of healthcare policies and program changes. - You will provide empathetic support to clients facing complex healthcare challenges. - You will meet performance metrics related to quality, accuracy, and customer satisfaction. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or government programs. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with computer systems and customer relationship management (CRM) software. - You possess the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid, Medicare, or other government healthcare programs. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Submit your application through the Maximus careers website or contact our HR department directly to take the next step in joining our dedicated team.