Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers comprehensive solutions that improve access to healthcare and social services across the United States. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare programs by providing exceptional bilingual (Spanish/English) customer service. You will assist clients with inquiries, resolve issues, and ensure a positive experience while navigating healthcare services. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients in understanding healthcare benefits, eligibility, and program requirements. - You will document and track customer interactions accurately in the system. - You will resolve customer concerns and escalate complex issues when necessary. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will participate in ongoing training to enhance your skills and product knowledge. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or government programs. - You have bilingual proficiency in Spanish and English, both written and verbal. - You possess strong communication and interpersonal skills. - You are comfortable using computer systems and customer relationship management (CRM) software. - You demonstrate empathy and patience when assisting diverse populations. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid, Medicare, or other government healthcare programs. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to accommodate your needs. Ready to Apply? Submit your application through our careers page at www.maximus.com/careers or contact our recruitment team at recruitment@maximus.com. Join us in making a difference in healthcare services today!