Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community impact and innovation, Maximus fosters a collaborative and inclusive work environment where employees can grow and make a meaningful difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare clients by providing exceptional bilingual (Spanish/English) customer service. Your efforts will help ensure that clients receive accurate information and assistance, contributing to their overall satisfaction and well-being. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and services. - You will document and update client information accurately in the system. - You will resolve customer issues by identifying problems and providing effective solutions. - You will collaborate with team members and healthcare partners to ensure seamless service delivery. - You will maintain confidentiality and comply with all healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare programs and customer service best practices. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are comfortable using computer systems and databases to manage client information. - You demonstrate empathy, patience, and professionalism in all customer interactions. Bonus Points If You Have: - Experience working in a healthcare call center or government services environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond Spanish and English. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive, on-site work environment in Phoenix, AZ. Ready to Apply? To join our team at Maximus as a Bilingual Customer Service Representative, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!