Maxim Healthcare

Compensation

Full Description

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants’ ability to manage their care, and provide customer service. Why Join Maxim: • Competitive pay & weekly paychecks • Health, dental, vision, and life insurance • 401(k) savings plan with company matching • Employee discount program; partnered with hundreds of vendors nationwide • Awards and recognition program • Opportunity for career advancement • Comprehensive training and mentorship program Essential Duties and Responsibilities: • Maintains the confidentiality of program participants • Completes the consumer admissions/intakes as directed by the management team • Ensures client’s hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker • Manages referrals by maintaining communication with clients and Case Managers throughout the process • Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader • Assists the office operations team with time reporting issues and concerns • Performs all procedures in an accurate and timely manner as directed by the management team • Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues EOR Program Specific Duties & Responsibilities: • Completes quarterly customer service calls • Attends client service planning meetings as instructed by the Account Manager or Operations Leader • Maintains the consumer record • Assists the Field Support Team with contacting employees regarding annual worker requirements • Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel Minimum Requirements: • High School degree or equivalent required, some completed college coursework, preferred • Must meet all federal, state, and local requirements • Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment • Must be organized, detail oriented, and have exceptional planning and problem-solving skills • Excellent communication skills • Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams) • Proficiency in the Spanish language is required • Proficiency in the English language is required Wage/Salary Information: $23-$25 per hour, plus $2,000 annual bonus potential.