MatrixCare

Compensation

Full Description

Team Lead – Billing Services The Team Lead is responsible for providing support and subject matter expertise to the HEALTHCAREfirst outsourced billing team. This position is responsible for managing the results and customer relationship. This lead must exercise accountability and professionalism in maintaining the high level of service our team and customers deserve. This role reports to the Supervisor of A/R Management. Responsibilities: The Team Lead is responsible for driving results for customer including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations and cash collections. Responsible with assisting with training and development of team members in proper Revenue Cycle procedures. Involved in Onboarding/housekeeping information for new hires, Overview of Billing Services and products and other training needs as necessary. Provide subject matter expertise to the team in the following areas. Billing Processes EDI Information (if applicable) A/R Management Learn all software of assigned accounts in order to assist with trouble shooting and training as necessary. Establish and maintain a collaborative relationship with assigned customers. Identify and develop solution strategy to address operational issues and develop additional services. Understanding of industry payer rules, regulations, billing codes and requirements. Maintain confidentiality and knowledge of HIPAA regulations Support implementation services by attending implementation meetings to include, but not limited to Billing Walk Through call. Managing customer escalations by intervening or sending escalations through the proper channels Change ambassador for HEALTHCAREfirst, presenting a positive message to the team as changes occur Help promote a team environment at HEALTHCAREfirst. Provide Input into performance management of team members. Managing customer results which includes ensuring the contracted services are being performed timely and accurately. Managing resources to ensure all timelines are achieved. Qualifications: Minimum of 2-4 years of industry experience. Bachelor’s degree in business administration, healthcare management, healthcare administration or equivalent applicable work experience. Ability to conduct effective customer communication – verbal and written as required. Ability to work independently Must be organized and able to multitask Strong written and verbal communication skills Ability to type, operate computers and office equipment Aptitude for learning computer systems Maintain a professional demeanor, courteous and flexible at all times Prior experience working with Medicare rules, regulations and billing requirements. Willingness and ability to work effectively with members of other departments Uphold the standard of HEALTHCAREfirst customer service through leading by example. Ability to multitask and prioritize. Ability to lead difficult customer conversations. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $22.61 - $33.91/hr For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.matrixcare.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!