Matlen Silver

Compensation

Full Description

Job Title: Voice Operations Support Technician Duration: 12 months with extension possible to 18 months Location: Charlotte, NC (3 days per week onsite) Other Approved Locations: Chandler, AZ or Atlanta, GA Pay Scale: $55-60/hr W2 (Cannot subcontract or C2C) Job Description: The Voice Operations Support Technician is responsible for support of Voice platforms interconnected to MS Teams including supporting and repairing interconnectivity issues with Enterprise telephony, Contact Center, and Transport (including external carrier). Responsibilities: • Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services • Perform an operations technical role, including guiding technical recovery of in house voice systems as well as Carrier engagements and escalation. • Day to day duties include provisioning, testing and repairing Voice support for MS Teams, Cisco, Avaya, Ribbon, and adjunct equipment, including E911. • Position serves weekly “on call” with other team members on a rotational basis. Required Experience: • 7+ years of experience in working with Voice, including Cisco Enterprise Voice, Avaya Contact Center, and Ribbon Transport. • MS Teams interoperability with Core Voice services • Experience with incident and change activities in the core voice production environment. • Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation • Experience with Remedy and/or ServiceNow, opening and updating Incident Tickets • Experience with Change and Problem ticket management About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600