Mastria Subaru

Compensation

Full Description

About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. We prioritize work-life balance by closing every day at 6 pm and providing a day off during the week. We are actively seeking motivated and customer focused Subaru Trade-Up Advantage Program Specialist to join our dynamic sales team. If you have a passion for automobiles and enjoy building relationships with customers, we want to hear from you! What We Offer: • 5 day work week - 9am to 6pm (Must be able to work Saturdays) • Competitive daily compensation with wages on demand. • Enjoy a true work-life balance closed on Sundays, with daily closure at 6 pm and a day off during the week. • Generous paid vacation and holidays to spend quality time with your loved ones. • Free life insurance - $50,000 benefit. • Comprehensive medical and dental insurance to care for your family’s well-being. • 401K with an employer-matched feature for your financial security. • An inclusive and supportive team culture that values family principles. Responsibilities: • Maintain strong knowledge of current new car inventory, incentives, and Trade-Up offers. • Review daily service appointments using the Care Connect Program portal to analyze equity positions and identify qualified customers. • Initiate face-to-face conversations to introduce Trade-Up Program and present upgrade opportunities on digital handouts to eligible customers. • Explain benefits of trading up to a new Subaru, including updated safety features. • Collaborate with service and sales departments to ensure a smooth handoff. • Capture and log all customer interactions in CRM with detailed notes and outcomes. • Follow up with leads and interested, unsold customers and maintain long-term relationships. • Provide backup support on the showroom floor when scheduled/required. • Conduct yourself in a professional manner that supports our culture and the Subaru Love Promise. • Schedule in-dealership appointments and track activity using our CRM. • Present trade values and monthly payment options to customers. • Manage process for outbound emails, text messages and phone calls prior to and post customer service visits. Qualifications: • Strong interpersonal and communication skills • Prior sales or automotive experience is helpful, but not required • Comfort with CRM tools, iPad, and general technology • Willingness to learn dealership specific tools • Professional appearance and a customer-first attitude • Self-motivated with a passion for helping people • Ability to thrive in a fast-paced environment and multitask across departments • Strong follow up skills • Prior vehicle sales experience a plus Join our Mastria Auto Group family, where we live and breathe our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. Apply now to become part of our esteemed and growth-oriented family and advance your career!