Mastech

Compensation

Full Description

Title: Project coordinator( Rebate operation+ Program Administrator) Duration: 3-6 Months + Location: Remote (ONLY W2) Job Description: Position Overview • We are seeking a detail-oriented Project coordinator to support channel rebate operations, partner programs, and day-to-day program administration. Despite the title, this role is primarily operational and support-focused, requiring strong analytical skills, advanced Excel expertise, customer service orientation, and the ability to manage partner inquiries, rebate calculations, reporting, and data administration. • This individual will serve as a key point of contact for internal teams and external partners, ensuring a smooth partner experience while maintaining accuracy in rebate processing, reporting, and program operations. Key Responsibilities • Manage rebate calculations, validation, tracking, and payment-related inquiries. • Perform data analysis, reconciliation, and reporting activities to ensure program accuracy. • Maintain and analyze large datasets using advanced Excel functions. • Support partner onboarding, enablement, and ongoing program administration. • Respond to internal and external inquiries related to partner programs, incentives, rebates, applications, and payment status. • Monitor and resolve issues related to partner tools, account access, submissions, and approvals. • Collaborate with cross-functional teams and external partners to investigate discrepancies and provide timely resolutions. • Support Partner Funds Center and channel program operations. • Maintain accurate documentation, process tracking, and program reporting. • Contribute to process improvements that enhance operational efficiency and partner experience. Required Qualifications • 3-5 years of experience in channel programs, partner operations, sales operations, program administration, customer success, rebate operations, or similar business support functions. • Strong analytical and problem-solving skills. • Experience managing inquiries, issue resolution, and cross-functional coordination. • Excellent verbal and written communication skills. • High attention to detail with the ability to manage multiple priorities in a fast-paced environment. • Ability to quickly learn established processes and provide support with minimal supervision. Technical Skills • Advanced Microsoft Excel expertise, including: • VLOOKUP/XLOOKUP • INDEX/MATCH • Pivot Tables • SUMIFS/COUNTIFS • Nested IF Statements • Data Validation • Experience working with large datasets and performing reconciliations. • Financial, operational, or program reporting experience. • Salesforce experience preferred.