Mass Markets

Compensation

Full Description

Join to apply for the Work From Home Call Center Sales role at Mass Markets . Get AI-powered advice on this job and more exclusive features. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers weekly across the country to resolve issues, sell products, and ensure a top-tier customer experience. Candidates should be confident, engaged, team-oriented, and enthusiastic. To be considered, complete a full application on our careers page, including all screening questions and a brief pre-employment test. Responsibilities Listen to customers, understand needs, resolve issues Use systems to manage accounts Identify sales opportunities and upgrade accordingly Explain products and processes Escalate dissatisfaction appropriately Ensure first call resolution through effective problem-solving Qualifications All positive, driven applicants are encouraged to apply. Ideal candidates are motivated, dedicated, and possess: Must be 18+ years old High school diploma or equivalent Excellent communication skills Typing speed of 20+ WPM Basic Microsoft Office knowledge Reliable with good attendance Customer service orientation, conflict resolution skills Ability to multi-task, stay focused, self-manage Team-oriented and adaptable to change Compensation & Benefits We offer competitive pay based on experience, along with benefits such as PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a casual dress code. Our benefits are tailored to fit diverse team needs across locations, emphasizing recognition, growth, and valuing contributions. Physical & Employment Conditions This role is primarily sedentary, requiring long periods sitting/standing, computer and phone use, and occasional movement. Must be authorized to work, willing to undergo background/security checks, and drug screening. We provide reasonable accommodations per ADA. Equal Opportunity We embrace diversity and are committed to an inclusive environment. Discrimination or harassment of any kind is not tolerated. We consider qualified applicants with criminal histories in accordance with laws. About MCI MCI provides industry-leading solutions in BPO, staff augmentation, and IT services, with a focus on digital modernization and customer experience. Recognized as a top growth company, MCI operates globally with numerous subsidiaries and employs over 10,000 professionals. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and Consulting #J-18808-Ljbffr Mass Markets