Marriott International, Inc

Compensation

Full Description

JOB SUMMARY Functions as the strategic business leader of golf operations. Responsible for guest and employee satisfaction, sales and revenue management and the financial performance of the department. Leads the leadership team in the development and implementation of property-wide strategies. Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the golf/course management; Professional Golfers Association (PGA) member. OR • 2-year degree from an accredited university in Business Administration or related major; no work experience required; Professional Golfers Association (PGA) member. CORE WORK ACTIVITIES Leading Property Golf Operations • Assumes responsibility for financial goal achievement, analysis and reporting. • Leads management team to develop and execute a business plan that achieves brand's and owner's financial goal achievement, analysis and reporting. • Supports recruiting, development, training and mentoring of golf employees. • Develops/manages operating budget, capital expenditures, food and beverage and marketing plan with the leadership team. • Verifies all units areas are maintaining compliance with corporate and brand standards. • Monitors day-to-day operating of total property. • Drives guest service and employee satisfaction. • Maintains active membership in PGA or LPGA by fulfilling annual certification requirements. • Develops a mutually beneficial relationship with all aspects of the owner's organization. Managing Golf Operations • Monitors the playing time of golfers to verify optimal speed of play on the course. • Conducts regular tours of the course to evaluate course conditions. • Develops the Golf department’s Operating Strategy and leads its execution. • Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc. • Works with Grounds Superintendent to verify course is maintained in accordance with brand specific Golf Standards and sound agronomic practices. Managing Golf Revenue Management Goals • Makes decisions or recommendations regarding rates per round, retail pricing and services offered to enhance the sales performance of the department. • Manages financial performance of the golf department to achieve or exceed budget expectations. • Adjusts services to meet customer demand and budget expectations. • Monitors the booking of tee times to verify maximum yield. Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Strives to improve service performance. • Establishes guidelines so employees understand expectations and parameters. Conducting Human Resources Activities • Reviews findings from guest feedback with employees to develop appropriate corrective action. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation. • Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities. • Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Verifies employees are treated fairly and equitably. • Celebrates successes and publicly recognizing the contributions of team member. The salary range for this position is $120,000 to $157,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.