MarketStar

Compensation

Full Description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Technical Enablement Specialist – Vonage: The SMB Technical Enablement Specialist serves as a dedicated resource for SMB partners, delivering product expertise, training, and strategic enablement to drive partner success. This role bridges the gap between onboarding and long-term productivity, ensuring partners are equipped with the technical knowledge and confidence to effectively position and sell Vonage solutions. By combining white-glove 1:1 support with scalable group training, the Specialist deepens partner relationships, boosts retention, and reduces reliance on Sales Engineers—freeing up ICMs to focus on pipeline growth. Location: US - Remote What will you do? Deliver ongoing product enablement sessions (live, virtual, and recorded). Conduct targeted deep-dive training post-QBRs to address partner-specific challenges. Provide product feedback and insights to inform product development and SMB strategy. Become the SMB team’s subject matter expert in high-priority product areas (e.g., VCC). Maintain expertise in product fit, implementation processes, integrations, and technical limitations. Serve as a bridge between iCMs and the SE team, ensuring seamless technical support and knowledge transfer. Handle SMB product demos and education to reduce SE dependency. Join ICM and AE partner calls to provide technical and product expertise as needed. Align with Vonage University and enablement initiatives while tailoring content to SMB needs. SMB partners view this individual as their trusted technical resource. ICMs report increased bandwidth for pipeline generation and partner selling. Partners engaged through this role demonstrate higher retention, deeper product adoption, and increased deal sizes. What Will You Need to Succeed? Understanding of telecom products, specifically in the cloud communications industry (UCaaS, CCaaS, etc) Proficiency in product fit analysis, implementation processes, integrations, and technical limitations. Ability to conduct product demos and technical education sessions independently. Experience delivering live, virtual, and recorded product training sessions. Proven ability to build trusted relationships with SMB partners. Experience in driving partner retention and product adoption through strategic enablement. Ability to track and report on partner engagement metrics and KPIs. Strong cross-functional collaboration skills with ICMs, AEs, and Sales Engineers. Capable of translating technical concepts into partner-friendly language. Ability to provide product feedback and insights to influence product development and SMB strategy. Prior experience in technical enablement, sales engineering, or partner success roles. Experience working with SMB clients or partners in a SaaS or telecom environment. What We Offer: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401k match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision The hourly pay range for this position is between $28.85 and $31.25. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance. View our complete list of job openings. Learn more about working at MarketStar on our careers page. At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you’ll find world-class opportunities, an environment built on growth, and a team who cares about your success! More About Us 50+ World Class Clients Remote, In-Office, and Hybrid Opportunities 3,000 Global Employees 225+ Career Advancements Annually 3,000+ Annual Community Service Hours Voted as a Top Workplace 3 Years Straight