Mark Jameson Allstate Agency

Compensation

Full Description

Join a Top-Ranked, well established (20+ years), and GROWING Allstate Agency in Texas! MUST HAVE Allstate Experience! Are you a tenured Allstate Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency, one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members. We're seeking Allstate experienced, P&C licensed Customer Service Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level. As a CSR, you'll be the first point of contact for our clients, delivering world-class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims. If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients -- apply today to become part of the Mark Jameson Allstate Agency! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Responsibilities • Answer phones and greet clients with a polite and professional manner • Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process • Assist the sales team to ensure a seamless and positive customer experience. • Have an upbeat, positive and enthusiastic attitude • Ask each customer for referrals and recommendations • Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!) • Maintain client relationships with follow up phone calls. • Schedule appointments for sales staff to meet prospective customers • Manage and maintain a positive office environment and perform any other office related tasks Requirements • Currently have a valid Property & Casualty Insurance License *Required* • 1+ Year ALLSTATE AGENCY experience *REQUIRED* • Have prior remote work experience • Have a minimum 1 year P&C Industry Experience *Required* • Have a minimum 1 year Customer Service Experience *Required* • Recent (within the last 1 year) Allstate Agency experience is required • Have a proven track record of dependability & reliability showing up to work as scheduled, on time. • Desire to want to help educate others on insurance how and why its important to have the proper coverage • Have an upbeat, positive and enthusiastic attitude. • Great self-starter with a sense of urgency. • Create relationships from a cold start and be able to handle customer rejection. • Have the ability to answer prospective client's questions efficiently and effectively. • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. • Proficiency to multi-task, follow-thru and follow-up. • Excellent Communication/interpersonal skills. • Bilingual (Spanish/English) fluency preferred