$40K - 50K a year
Provide superior customer service to attendees and exhibitors, handle transactions via telephone, chat, and email, and ensure compliance with PCI rules.
Bachelor’s degree or equivalent experience, strong customer service skills with at least one year in a customer-facing role, detail-oriented, and proficient in MS Office.
Description: • Provide superior customer service to attendees, exhibitors, and others in a fast paced environment. • Schedule: Monday- Friday (12:00 PM-5:00 PM EST) with occasional overtime and/or weekend availability. • Demonstrates professional customer service skills at all times. • Uses problem-solving skills and efficient use of resources to identify guest issues quickly. • Ensure accurate data entry of transaction details necessary to complete daily telephone, chat, and email transactions. • Adheres to PCI compliance rules and regulations. • Delivers appropriate communication to internal teams to resolve guest issues and/or resolve technical trends. Requirements: • Bachelor’s degree or equivalent customer service experience required. • Proven record with strong customer service skills; minimum one year experience in customer-facing role. • Must be very detail oriented and have strong problem solving skills. • Professional oral communication, written communication, and effective listening skills. • Dependable – reliable and on time for all scheduled shifts. • Strong MS Office skills (Word, Excel, PowerPoint) along with the technical aptitude to learn new technology. Benefits: • Medical • Dental • Vision • Life insurance • Disability • 401k • Tuition reimbursement • Paid time off
This job posting was last updated on 10/13/2025