ManhattanLife Insurance & Annuity Company

Compensation

Full Description

Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program. Scope and Purpose: As our Infrastructure & Data Center Operations Manager, you’ll own the reliability and performance of our critical facilities and systems. You’ll oversee day-to-day data center operations, including power/UPS, HVAC, generators, and vendor management, while driving disciplined change, incident response, and operational excellence. You’ll manage the asset lifecycle, ensure audit readiness, and lead business continuity and recovery exercises to keep the organization resilient. Duties and Responsibilities: • Data Center & Facilities Oversight • Monitor and manage electrical and mechanical systems (UPS, PDUs, HVAC/CRAC, generators). • Oversee preventive maintenance, load testing, and lifecycle planning. • Track facility KPIs and proactively manage risks. • Maintenance & Vendor Management • Plan and execute maintenance windows. • Manage OEM/service vendors, enforce SLAs, review logs, and drive corrective actions. • Network & Telecom Coordination • Partner with networking/telecom teams on circuits, cross-connects, and routing changes. • Schedule and validate changes to ensure service health. • Incident & Change Management • Act as Incident Commander for P1/P2 events: lead bridges, communications, and post-mortems. • Chair CAB meetings, maintain change records, and ensure rollback readiness. • Asset Lifecycle & Documentation • Maintain CMDB/DCIM accuracy and oversee racking/stacking, decommissions, and spares. • Govern warranties, renewals, SOPs, diagrams, and inventories. • Operations & On-Call • Develop and maintain operational runbooks. • Coordinate on-call rotations and cross-team escalations with clear coverage. • Compliance & Audit Support • Provide evidence for audits (SOX/PCI/HIPAA as applicable). • Manage access reviews, privileged account attestations, and physical facility controls. • Business Continuity & Recovery • Maintain and test BCP/DR playbooks. • Define and track RTO/RPO targets; lead site recovery exercises. • Capacity & Performance Management • Monitor and forecast power, cooling, space, and rack density. • Recommend optimization and consolidation opportunities. • Continuous Improvement • Identify automation and process enhancements. • Define metrics (MTBF/MTTR) and drive measurable reliability gains. Minimum Qualifications: • Bachelor’s degree in IT, engineering, or related field and 5+ years in data center/infrastructure operations; or • Associate degree/technical program and 7+ years of relevant experience; or • Equivalent hands-on experience (7+ years) managing mission-critical facilities. Knowledge, Skills and Abilities: • Technical Expertise • Data center systems: UPS, generators, ATS/STS, PDUs, CRAC/CRAH, fire suppression, monitoring. • Tooling: DCIM/CMDB, ITSM (e.g., ServiceNow), monitoring tools (e.g., SolarWinds, PRTG), BMS dashboards, documentation tools (Visio/draw.io). • Processes: ITIL-based incident/change/problem management, vendor/SLA management, RCA. • Networking/telecom: Carriers, circuits, cross-connects, structured cabling, MDF/IDF standards. • Compliance & security: Access controls, visitor logs, cameras/badge systems, audit evidence. • BCP/DR: Recovery planning, dependency mapping, tabletop/live failover exercises. • Soft Skills • Calm under pressure, clear communicator and strong stakeholder management. • Able to produce concise, actionable documentation. • Availability • Willingness to support evening/weekend maintenance windows and participate in on-call rotation. • Preferred Experience • Certifications: ITIL v3/v4, CDCP/CDCS/CDCE, PMP/Prince2, BICSI, OSHA. • Experience with multi-site or colocation environments. • Contract/SOW management experience. • Knowledge of power/cooling optimization (PUE/WUE), sustainability initiatives. • Familiarity with frameworks such as NERC/CIP, SOC 2, ISO 27001. Travel Requirements: This position may require light travel within a ten-mile radius from one office location to another as needed. Professional Development: • Establish annual objectives for professional growth. • Keep pace with developments in the discipline. • Learn and apply technologies that support professional and personal growth. • Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.