MANAGEMENT GROUP INVESTORS

Compensation

Full Description

MGI Caribe is a leading provider of comprehensive cargo and logistics solutions in the Caribbean region. We are committed to delivering exceptional service, ensuring timely and secure transportation of goods for our clients. We are looking for a dedicated IT Chat Support Specialist to deliver real-time technical support via chat platforms. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric approach to resolve technical issues efficiently and professionally. Key Responsibilities: • Provide technical support and troubleshooting assistance through live chat channels • Respond promptly to user inquiries related to hardware, software, and network issues • Guide users through step-by-step solutions and support procedures • Document interactions and resolutions accurately in support ticketing systems • Escalate complex issues to higher-level support teams when necessary • Maintain a positive and professional attitude with all users • Keep up-to-date with the latest IT trends and best practices Requirements • Proven experience in technical support, helpdesk, or chat support roles • Excellent written communication and interpersonal skills • Strong knowledge of Windows, macOS, and basic networking concepts • Familiarity with remote support tools and chat support platforms • Ability to multitask and manage multiple chat conversations effectively • Customer-focused mindset with problem-solving skills • Relevant certifications such as CompTIA A+ or Network+ are a plus Benefits -Competitive salary. -Flights included for team travel or company events. -Health insurance, paid time off, training programs, and more! -Flexible remote work environment. -Retirement Plans: 401(k). -Employee Assistance Program. -Opportunities for growth and development. -Supportive team culture. MGI Caribe is a leading provider of comprehensive cargo and logistics solutions in the Caribbean region. We are committed to delivering exceptional service, ensuring timely and secure transportation of goods for our clients. We are looking for a dedicated IT Chat Support Specialist to deliver real-time technical support via chat platforms. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric approach to resolve technical issues efficiently and professionally. Key Responsibilities: • Provide technical support and troubleshooting assistance through live chat channels • Respond promptly to user inquiries related to hardware, software, and network issues • Guide users through step-by-step solutions and support procedures • Document interactions and resolutions accurately in support ticketing systems • Escalate complex issues to higher-level support teams when necessary • Maintain a positive and professional attitude with all users • Keep up-to-date with the latest IT trends and best practices Requirements • Proven experience in technical support, helpdesk, or chat support roles • Excellent written communication and interpersonal skills • Strong knowledge of Windows, macOS, and basic networking concepts • Familiarity with remote support tools and chat support platforms • Ability to multitask and manage multiple chat conversations effectively • Customer-focused mindset with problem-solving skills • Relevant certifications such as CompTIA A+ or Network+ are a plus Benefits -Competitive salary. -Flights included for team travel or company events. -Health insurance, paid time off, training programs, and more! -Flexible remote work environment. -Retirement Plans: 401(k). -Employee Assistance Program. -Opportunities for growth and development. -Supportive team culture.