Major Mobility LLC

Compensation

Full Description

Customer Care Representative at 101 Mobility will include being the first point of contact for customers, handling inquiries via phone, email, or chat, resolving issues, and providing information about products or services. Key duties involve processing orders, maintaining records of customer interactions, collaborating with other departments, and ensuring customer satisfaction through excellent communication and problem-solving skills. Core responsibilities • Customer support: Serve as the main point of contact for customers, answering questions about products, services, and billing. • Problem resolution: Address and resolve customer complaints, issues, and concerns, finding appropriate solutions or escalating when necessary. • Order and account management: Process orders, cancellations, returns, and payments. Maintain and update customer account information accurately. • Record keeping: Keep detailed records of all customer interactions, inquiries, complaints, and actions taken. • Information provision: Provide accurate and complete information about company products and services. • Sales and retention: May be responsible for identifying sales opportunities, upselling, or cross-selling, and generally contributing to customer loyalty. Required skills and qualifications • Communication: Excellent verbal and written communication skills are essential to interact with customers effectively. • Empathy and patience: The ability to listen to customer concerns with empathy and remain calm under pressure is crucial. • Problem-solving: Strong analytical and problem-solving skills to find and implement solutions efficiently. • Technical proficiency: Ability to use customer service software, CRM platforms, and other relevant tools. • Time management: Skill in managing multiple customer interactions and a high volume of calls or messages in a timely manner. • Product knowledge: A thorough understanding of the company's products and services. Company DescriptionEmployees report a positive work environment, with a focus on helping others, flexibility, and problem-solving opportunities. Candidates are often attracted to 101 Mobility’s strong culture of growth and inclusion, opportunities to develop new skills along with room for advancement. 101 Mobility has a reputation for creating a family like culture.