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The Operations Associate ensures that upscale furnished corporate apartments are in excellent condition for guests' arrival and performs various warehouse duties. They are responsible for inspecting apartments, delivering and picking up housewares, and providing exceptional guest service.
Candidates must have a high school diploma or equivalent and at least 6 months of experience in housekeeping or operations service. A valid driver's license and good communication skills are essential, along with the ability to use cleaning products and technology.
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. The Operations Associate ensures our upscale furnished corporate apartments throughout the area are in excellent condition for our guests’ arrival. They will deliver and pick-up housewares at our various apartments, inspect cleanliness and condition of furniture, housewares, technology, and apartment and correct or report any problems. In addition, there will be warehouse duties to include preparation of housewares for delivery, inventory, laundry, etc. Providing exceptional guest service is also an important part of this role so good communication skills is important. This person will also be instrumental in our growth as the Sojo Market expands in the future. What you have Highschool diploma or equivalent At least 6 months’ experience as a housekeeper, or operations service staff A valid driver’s license for the applicable state – driving record must be within acceptable insurance requirements. Good communication skills - must be able to communicate needs and understand assignments. Ability to use a wide range of cleaning products and utensils, in accordance with OSHA and safety guidelines. Some warehouse experience, specifically in inventory, loading, and unloading goods Ability to use technology, e.g., tablets, iPads, computers, and homeware devices A sense of ownership in everything that you do Proven experience in problem solving, especially when concerning guest needs What you’ll do Complete daily schedule tasks including pickup and delivery of housewares, set up of housewares, daily cleaning tasks, and daily warehouse duties Inspect furnished apartments for cleanliness, functionality and condition of furniture Participate in warehouse duties to include inventorying house wares, sorting and filling bins, and cleaning of housewares Report or attempt to solve any issues reported by guests in a quick, courteous, and professional manner Assist with move -in and move -out inspections of apartments Verify functionality of internet, cable, phone, alarm code, and share any issues with management Heavy cleaning of apartments when needed (toilets, ovens, floors, etc.) Drive daily to work onsite at apartments and service those apartments Attend, participate, and assist in department meetings as necessary Other necessary duties as reasonably assigned by Manager Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 50 lbs Ability to communicate clearly Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)
This job posting was last updated on 8/26/2025