Main Street Mentor

Compensation

Full Description

About Us: Main Street Mentor is an agency purpose-built for the Main Street and Tourism economies of America's most beloved places. With our innovative MainStreetOS platform and vibrant approach to partner success, we help organizations and communities flourish. The Role’s Mission: Guided by Maya Angelou's wisdom that "people will never forget how you made them feel," you'll own and nurture partner relationships that create lasting positive impressions and measurable success for our Main Street partners, determined by excellent customer service metrics and revenue expansion per account. The Partner Success Manager will be responsible for fostering and maintaining relationships with partners, identifying opportunities for collaboration, and managing accounts. The role involves developing strategic partnerships, analyzing client needs, and communicating effectively to ensure mutual success. Daily responsibilities include providing tailored support, monitoring partner satisfaction, and driving the fulfillment of shared objectives. Qualifications • Strong skills in building and managing Partnerships and fostering Strategic Partnerships • Proficiency in Account Management and maintaining positive long-term relationships • Exceptional Communication skills and the ability to provide clear and professional correspondence • Demonstrated Analytical Skills for identifying opportunities and assessing partner needs • Strong organizational abilities and problem-solving aptitude • Bachelor’s degree in Business, Marketing, Communications, or a related field • Experience in a client-facing or partner success role is a plus Key Attributes: • Approachable and vibrant personality that embodies MSM's values • Knowledgeable and magnetic presence in partner interactions • Detail-oriented with strong follow-through capabilities • Self-motivated with excellent time management skills • Fun and positive attitude that contributes to our collaborative culture What We Offer: • Opportunity to directly impact America's Main Street economies • Role in achieving our goal of serving 50 new Main Street partners • Collaborative work environment with a mission-driven team • Being part of building a $50M valuated recurring revenue business • Competitive compensation package MSM Core Values: • Give Back: We believe it's our responsibility to provide value to the organizations we serve. Through active engagement, education, and support, we not only strengthen relationships but also ensure that our partnership leaves a lasting, positive impact on the community • Lighten the Load: We know that navigating the workload of the tourism industry leader can be overwhelming. Our desire is to enable customers to focus on what they do best—creating unforgettable experiences for visitors and fostering vibrant communities. • Achieve More Together: We foster partnerships between Main Street organizations and tourism entities to help support vibrant communities where everyone can share in the social and economic benefits of tourism. • Driven By Purpose: We strive to make a meaningful difference in the communities we serve, helping them curate experiences that showcase memorable moments, promote cultural exchange, and preserve authenticity. • Know and Be Known: We reject a transactional business approach in favor of a relationship-centric approach that prioritizes building connections, understanding local stories, and fostering meaningful relationships within the community. • It’s Got To Be Fun: We think fun is a universal language that transcends boundaries and brings people together. All our endeavors, whether it's designing engaging marketing campaigns or traveling to an on-site with a community, are infused with fun.