Machinio

Compensation

Full Description

Job Description: • Be the primary point of contact for the Machinio System Existing Client Support initiative for dedicated accounts. • Manage the support inbox and phone line for dedicated accounts, ensuring timely and professional responses. • Handle technical inquiries, troubleshoot, and escalate complex issues when necessary. • Conduct periodic check-ins to assess client satisfaction, encourage product usage, and address concerns proactively. • Deliver phone and video explanations, lead occasional training sessions, and create learning materials to support clients. • Follow up on late payments, while learning and applying effective client retention strategies. • Assist clients with updates, issues, and questions related to their Machinio System-powered website designs. • Gather client feedback and testimonials to support marketing and product improvement efforts. • Participate in weekly collaboration sessions with the Team Lead to brainstorm solutions. Requirements: • Strong at building relationships and maintaining excellent customer interactions. • Comfortable leading meetings with existing clients and conducting training sessions in person or virtually. • Extremely patient, able to explain functions clearly, and present effective solutions. • Highly detail-oriented and proactive in managing the work assigned to you. • Impeccable attention to grammar and visual presentation. • Quick to learn new systems and functionalities. • Able to meet deadlines, manage tasks, and deliverables consistently. • Passionate about processes, methods, and continuous improvement. • A kind, genuine, and collaborative team player who thrives in group settings and enjoys contributing to a productive, goal-oriented team. Benefits: • Robust benefits package (PTO, medical insurance, dental insurance, vision insurance, flexible spending account, health savings account, life & disability Insurance, retirement benefits/401(k) and voluntary benefits)