MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Support Representative Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in designing, delivering, and servicing HVAC, plumbing, and automation system solutions for commercial buildings. With over a thousand employees across 10 offices, MacMiller is committed to innovation, quality, and customer satisfaction, making it a trusted partner in the industry. Role Overview: As a Service Support Representative, you will be the frontline contact for our customers, providing exceptional support and ensuring smooth communication between clients and our technical teams. Your role is vital in maintaining customer satisfaction and operational efficiency. What You'll Do: - You will respond promptly to customer inquiries and service requests. - You will coordinate service schedules and dispatch technicians effectively. - You will maintain accurate records of service calls and customer interactions. - You will assist in troubleshooting and resolving basic service issues. - You will communicate updates and follow-ups to customers clearly and professionally. - You will collaborate with internal teams to ensure timely service delivery. - You will support administrative tasks related to service operations. - You will contribute to continuous improvement initiatives in customer service processes. What You Bring: - Minimum of 2 years experience in customer service or technical support roles. - Strong communication and interpersonal skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Basic understanding of HVAC or mechanical systems is a plus. Bonus Points If You Have: - Experience in the mechanical contracting or facilities management industry. - Knowledge of service dispatch software. - Technical background or certifications related to HVAC or plumbing. - Bilingual abilities to support diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer employee wellness programs and community involvement opportunities. Ready to Apply? Please submit your resume and cover letter through our careers page at www.macmiller.com/careers or email your application to careers@macmiller.com. We look forward to hearing from you!