MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Support Representative Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in HVAC, plumbing, and automation system solutions for commercial buildings. With over a thousand employees across 10 offices, we pride ourselves on delivering innovative, reliable, and efficient services to a diverse range of clients. Role Overview: As a Service Support Representative, you will be the frontline contact for our customers, providing exceptional support and ensuring their service needs are met promptly and effectively. Your role is vital in maintaining strong client relationships and supporting our service teams to deliver top-tier solutions. What You'll Do: - You will respond to customer inquiries and service requests with professionalism and urgency. - You will coordinate service schedules and dispatch technicians to client sites. - You will maintain accurate records of service calls, customer interactions, and follow-ups. - You will collaborate with internal teams to resolve service issues and improve customer satisfaction. - You will assist in managing service contracts and renewals. - You will provide timely updates to customers regarding service status and resolutions. - You will support the continuous improvement of service processes and customer communication. What You Bring: - Minimum of 2 years experience in customer service or service support roles, preferably in mechanical contracting or related industries. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience with HVAC, plumbing, or building automation systems. - Knowledge of service contract management. - Familiarity with dispatch and scheduling software. - Technical aptitude to understand mechanical systems. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a large, stable company. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer employee wellness programs and community involvement opportunities. Ready to Apply? Please submit your resume and cover letter through our careers page at www.macdonald-miller.com/careers or email us directly at careers@macdonald-miller.com. We look forward to hearing from you!