MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Support Representative Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in designing, delivering, and servicing HVAC, plumbing, and automation system solutions for commercial buildings. With over a thousand employees across 10 offices, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. Role Overview: As a Service Support Representative, you will be the frontline contact for our clients, ensuring their service needs are met promptly and efficiently. Your role is vital in maintaining strong customer relationships and supporting our service teams to deliver exceptional solutions. What You'll Do: - You will respond to customer inquiries and service requests with professionalism and urgency. - You will coordinate service schedules between clients and technicians to optimize efficiency. - You will maintain accurate records of service calls, customer interactions, and follow-ups. - You will assist in troubleshooting basic service issues and escalate complex problems appropriately. - You will collaborate with internal teams to ensure seamless communication and service delivery. - You will provide timely updates to customers regarding service status and resolutions. - You will support the continuous improvement of service processes and customer experience. What You Bring: - Minimum of 2 years experience in customer service or technical support, preferably in HVAC or mechanical services. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with attention to detail and a proactive mindset. Bonus Points If You Have: - Experience working in the mechanical contracting or facilities management industry. - Knowledge of HVAC, plumbing, or automation systems. - Familiarity with service dispatch software and scheduling tools. - Additional language skills to support diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a supportive team environment. - We offer a collaborative workplace culture that values innovation and continuous improvement. - We offer flexible work schedules and employee wellness programs. - We offer the chance to work with a respected industry leader committed to sustainability and community involvement. Ready to Apply? Please submit your resume and cover letter through our careers page at www.macmiller.com/careers. We look forward to learning how you can contribute to our team!