MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Support Representative Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in designing, delivering, and servicing HVAC, plumbing, and automation system solutions for commercial buildings. With over a thousand employees across 10 offices, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. Role Overview: As a Service Support Representative, you will be the frontline contact for our clients, ensuring their service needs are met promptly and efficiently. Your role is vital in maintaining strong customer relationships and supporting our service teams to deliver exceptional solutions. What You'll Do: - You will respond to customer inquiries and service requests with professionalism and urgency. - You will coordinate service schedules between clients and technicians to optimize efficiency. - You will maintain accurate records of service calls, customer interactions, and follow-ups. - You will assist in troubleshooting basic service issues and escalate complex problems appropriately. - You will collaborate with internal teams to ensure seamless communication and service delivery. - You will provide timely updates to customers regarding service status and resolutions. - You will support the continuous improvement of service processes and customer satisfaction initiatives. What You Bring: - Minimum of 2 years experience in customer service or service support roles, preferably in mechanical contracting or related industries. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with attention to detail and a proactive mindset. Bonus Points If You Have: - Experience with HVAC, plumbing, or building automation systems. - Knowledge of service dispatch software and scheduling tools. - Technical background or certifications related to mechanical systems. - Bilingual abilities to support diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a large, stable company. - We offer a supportive and inclusive work environment that values teamwork and innovation. - We offer flexible work schedules and remote work options where applicable. - We offer employee wellness programs and community involvement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your experience and interest in the Service Support Representative role at MacDonald-Miller Facility Solutions through our careers page or via email to careers@macmiller.com.