MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Scheduling Coordinator Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in HVAC, plumbing, and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, we pride ourselves on delivering innovative and reliable services that keep our clients’ facilities running smoothly. Role Overview: As a Service Scheduling Coordinator, you will play a crucial role in managing and optimizing the scheduling of service technicians to ensure timely and efficient service delivery. You will act as a key liaison between customers, field technicians, and internal teams to maintain high levels of customer satisfaction and operational efficiency. What You'll Do: - You will coordinate and schedule service appointments for HVAC, plumbing, and automation system technicians. - You will communicate effectively with customers to confirm appointments and address scheduling inquiries. - You will collaborate with field technicians and service managers to optimize daily routes and workloads. - You will maintain accurate records of service calls, technician availability, and customer interactions. - You will assist in resolving scheduling conflicts and emergencies promptly. - You will support the service team by providing timely updates and information. - You will utilize scheduling software and tools to enhance operational efficiency. - You will contribute to continuous improvement initiatives within the service scheduling process. What You Bring: - Minimum of 2 years experience in scheduling or coordination, preferably in HVAC or mechanical services. - Strong organizational and multitasking skills with attention to detail. - Excellent communication and interpersonal skills. - Proficiency with scheduling software and Microsoft Office Suite. - Ability to work effectively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with HVAC or mechanical contracting industry. - Familiarity with customer relationship management (CRM) systems. - Knowledge of basic mechanical systems and terminology. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer employee wellness programs and community involvement opportunities. Ready to Apply? Please submit your resume and cover letter through our careers page at www.macdonald-miller.com/careers or email us directly at careers@macdonald-miller.com. We look forward to hearing from you!