MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Scheduling Coordinator Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in HVAC, plumbing, and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, we pride ourselves on delivering innovative, reliable, and efficient services to a diverse range of clients. Role Overview: As a Service Scheduling Coordinator, you will play a crucial role in managing and optimizing the scheduling of service technicians to ensure timely and efficient service delivery. Your coordination efforts will directly impact customer satisfaction and operational efficiency. What You'll Do: - You will coordinate and schedule service appointments for HVAC, plumbing, and automation system technicians. - You will communicate effectively with customers to confirm appointments and address scheduling inquiries. - You will collaborate with field technicians and service managers to optimize daily schedules. - You will maintain accurate records of service calls, technician availability, and customer information. - You will monitor service requests and prioritize urgent or emergency calls. - You will assist in resolving scheduling conflicts and rescheduling as necessary. - You will support the service team by providing timely updates and information. - You will contribute to continuous improvement initiatives to enhance scheduling processes. What You Bring: - Minimum of 2 years experience in scheduling or coordination, preferably in HVAC or mechanical services. - Strong organizational and multitasking skills with attention to detail. - Excellent communication skills, both verbal and written. - Proficiency with scheduling software and Microsoft Office Suite. - Ability to work collaboratively in a fast-paced environment. Bonus Points If You Have: - Experience with HVAC or mechanical service industry software. - Knowledge of commercial building systems and terminology. - Customer service experience in a technical field. - Familiarity with emergency service scheduling protocols. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a leading industry firm. - We offer a supportive and inclusive work environment that values teamwork. - We offer flexible work schedules to promote work-life balance. - We offer employee wellness programs and company events. Ready to Apply? Please submit your resume and cover letter through our careers page at www.macmiller.com/careers or email your application to careers@macmiller.com. We look forward to hearing from you!