MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Scheduling Coordinator Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in designing, delivering, and servicing HVAC, plumbing, and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, MacDonald-Miller is committed to providing innovative and reliable facility solutions that enhance building performance and occupant comfort. Role Overview: As a Service Scheduling Coordinator, you will play a crucial role in managing and optimizing the scheduling of service technicians to ensure timely and efficient service delivery. You will act as a key liaison between customers, field technicians, and internal teams to coordinate service appointments and maintain high levels of customer satisfaction. What You'll Do: - You will coordinate and schedule service appointments for HVAC, plumbing, and automation system technicians. - You will communicate effectively with customers to confirm appointments and address scheduling inquiries. - You will collaborate with field technicians and service managers to optimize daily schedules and resource allocation. - You will maintain accurate records of service calls, technician availability, and customer interactions. - You will monitor service requests and follow up to ensure timely completion and customer satisfaction. - You will assist in managing emergency service calls and prioritize scheduling accordingly. - You will support continuous improvement initiatives to enhance scheduling processes and customer service. What You Bring: - Minimum of 2 years experience in scheduling or coordination, preferably in HVAC, plumbing, or facility services. - Strong organizational and multitasking skills with attention to detail. - Excellent communication skills, both verbal and written. - Proficiency with scheduling software and Microsoft Office Suite. - Ability to work collaboratively in a fast-paced environment. Bonus Points If You Have: - Experience with service management software such as ServiceTitan or similar platforms. - Knowledge of HVAC, plumbing, or building automation systems. - Customer service experience in a technical or field service environment. - Familiarity with the commercial building industry. What We Offer: - We offer competitive salary and comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and development within a leading industry firm. - We offer a supportive and inclusive work environment that values teamwork and innovation. - We offer paid time off and flexible scheduling to support work-life balance. - We offer employee wellness programs and company-sponsored events. Ready to Apply? To join our team as a Service Scheduling Coordinator, please submit your resume and cover letter through our careers page at www.macdonald-miller.com/careers. We look forward to hearing from you!