MacDonald-Miller Facility Solutions

Compensation

Full Description

Job Title: Service Scheduling Coordinator Company Overview: MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in HVAC, plumbing, and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, we pride ourselves on delivering innovative, reliable, and efficient services to a diverse range of clients. Role Overview: As a Service Scheduling Coordinator, you will play a crucial role in ensuring the smooth operation of our service department by managing schedules, coordinating with technicians, and maintaining excellent communication with clients. Your efforts will directly impact customer satisfaction and operational efficiency. What You'll Do: - You will coordinate and schedule service appointments for HVAC, plumbing, and automation system technicians. - You will communicate effectively with clients to confirm appointments and address scheduling needs. - You will manage technician availability and dispatch resources efficiently to meet service demands. - You will maintain accurate records of service calls, schedules, and customer interactions. - You will collaborate with field technicians and service managers to optimize workflow. - You will handle customer inquiries and resolve scheduling conflicts promptly. - You will assist in tracking service performance metrics and reporting. - You will support continuous improvement initiatives within the service scheduling process. What You Bring: - Minimum of 2 years experience in scheduling or coordination, preferably in HVAC or mechanical services. - Strong organizational and multitasking skills with attention to detail. - Excellent communication skills, both verbal and written. - Proficiency with scheduling software and Microsoft Office Suite. - Ability to work collaboratively in a fast-paced environment. Bonus Points If You Have: - Experience with HVAC or mechanical contracting industry. - Familiarity with customer relationship management (CRM) systems. - Knowledge of basic mechanical or technical terminology. - Previous experience in a customer service role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a leading industry firm. - We offer a supportive and inclusive work environment. - We offer paid time off and flexible scheduling options. - We offer employee wellness programs and team-building activities. Ready to Apply? Please submit your resume and cover letter through our careers page at www.macdonaldmiller.com/careers or email us directly at careers@macdonaldmiller.com. We look forward to hearing from you!