M3USA

Compensation

Full Description

## About the Role M3 Global Research is seeking an experienced **Account Director** to join the Global Research division. This role focuses on driving client satisfaction and managing an account management team responsible for generating revenue from existing contacts and prospects. The Director will supervise staff, implement account management best practices, and develop procedures to ensure departmental goals are met. This is a remote-friendly position based out of Fort Washington, PA. ## Responsibilities - **Account Management:** Support assigned accounts by managing contracts and identifying up-sell/cross-sell opportunities. - **Business Development:** Network within existing client contacts to find new prospects and business opportunities. - **Client Consultation:** Consult with clients on sample design and business issues; develop insightful proposals and strategic sales communications. - **Project Coordination:** Organize internal and client kickoff calls and act as the primary liaison between Sales and Project Managers. - **Service Delivery:** Work with Project and Research Managers to execute project specifications and resolve delivery issues. - **Bid Management:** Manage bid requests to ensure timely delivery and collaborate with vendors for seamless execution. - **Sales Activity:** Maintain a personal sales quota and participate in light travel for onsite client visits and capability presentations. ## Requirements - **CRM Proficiency:** Expert use of HubSpot to log sales activity (calls, bids, meetings), manage pipelines, and update contact information. - **Financial Accountability:** Full ownership of individual revenue, Gross Profit (GP), and sales goals, including accurate weekly and monthly forecasting. - **Research Expertise:** Strong understanding of research methods and methodologies to guide clients on service and product options. - **Strategic Planning:** Ability to produce and maintain well-written, informed Account Plans for internal teams. - **Communication:** Confidence in delivering bids, advising clients on compliance, and handling critical client conversations. - **Collaboration:** Ability to work across internal teams to drive client service while maintaining healthy profit margins. ## Benefits - Competitive wages - Health and Dental insurance - Prescription Plan - Life, Accident, and Disability Insurance - Flexible Spending Account (FSA) - 401k Plan with Company Match - Paid Holidays and Vacation - Sick Days and Personal Days ## Compensation - Full-time salary (specific range not provided) - Performance-based quotas and goals