Lytx, Inc.

Compensation

Full Description

Why Lytx: Since 1998, Lytx has led the video telematics industry using proprietary machine vision, artificial intelligence, and big data to protect and connect thousands of fleets and millions of drivers in more than 85 countries worldwide. At Lytx, you'll be a part of something good — helping save lives on our roadways. As a Senior Client Success Manager (CSM) – Dedicated, you’ll be the trusted partner for one of Lytx’ largest and most strategic clients, guiding them through all client lifecycles, deployment through renewal. In this fast-paced role, you’ll collaborate with your client to understand their goals, craft tailored solutions, and drive adoption of Lytx’ products. You’ll share best practices, manage change, and solve challenges to ensure program success. By building strong relationships and working cross-functionally, you’ll play a key role in fostering long-term partnerships and helping your client achieve meaningful results. You will also act as a trusted advisor to key operational and safety stakeholders, helping them translate Lytx insights into targeted actions that reduce risk and drive measurable program outcomes. You’ll Get To: • Serve as the main point of contact for the Client’s Safety, Fleet and Operational Teams for Lytx program-related topics • Monitor and ensure delivery against contractual commitments including program enablement’s, service and support, and implementation requirements • Leverage technical expertise to help diagnose issues and drive solutions • Develop and execute Account Plans that align with client business objectives, including identifying expansion opportunities and working collaboratively with sales to renew and grow NRR • Prepare and present strategic business reviews and consultative recommendations to client leadership teams, fostering strong partnerships and driving improved value recognition from their Lytx relationship through successful adoption of proposed solutions • Identify and nurture long-term relationships with Strategic and Operational client stakeholders, including VP and C-level executives, to ensure ongoing executive access and retention • Conduct regular analysis and review of progress toward established goals (both internal and external); track and measure KPIs; identify portfolio performance risks and develop mitigation plans • Monitor client health, address issues proactively, and drive contract renewals while minimizing churn • Work to identify any actions or missing actions that may introduce risk into the customer’s success; research and analyze root cause for risk-related actions; develop and execute a plan to reduce and/or mitigate the identified risk • Provide strategic guidance to help clients operationalize, integrate, and sustain the Lytx program within their broader workflows, processes, and organizational culture. • Lead ongoing education, enablement, and best practice sharing through training sessions, consultative support, and proactive day-to-day engagement. • Support clients in maximizing the full value of the Lytx platform by ensuring effective adoption, workflow integration, and utilization of key features, insights, and performance tools. What You’ll Need: • Bachelor’s degree or equivalent experience • 5–7 years in Enterprise Client Success or Account Management experience in a SaaS environment • Proven track record of confidently and effectively communicating with client executives • Skilled in developing account strategies that align with client goals, including upselling and cross-selling opportunities • History of success in identifying and communicating technical issues while partnering with internal teams to deliver customer solutions • Strong customer focus, problem-solving, and organizational skills • Experience managing complex projects; managed services or fleet industry experience preferred • Ability to flourish in an ever-changing environment • Travel 10–20% of the time Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $92,000.00 - $116,000.00 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws. Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on X, LinkedIn, our Facebook page or YouTube channel. Private Notice: Please see Lytx’s Global Human Resources Privacy Statement for more information related to Personal Information we process and store related to our applicants.