Lyssn

Compensation

Full Description

Job Description: • Work closely with Lyssn staff to identify gaps or potential gaps when scaling current customer and account management processes • Ensure that customer feedback and input is appropriately communicated and addressed, including by collaborating with the technical support and product teams on the product roadmap • Liaise between customers and compliance, finance, development, and sales teams to ensure client success post-sale • Manage, track, and document customer contract deliverables from implementation to ongoing sustainment in a responsive and adaptive manner • Utilize Lyssn's implementation framework with state and county agencies and contracted service providers as they implement Lyssn in their organizations • Orient and onboard new customers to Lyssn's products. Provide education on how Lyssn tools will be utilized to support and benefit their work • Develop resources to support customers utilizing Lyssn • Discuss and guide best practices for using Lyssn in complicated and dynamic implementation projects, specifically as it relates to evidence-based practices and FFPSA • Gain expert knowledge of Lyssn's products and their value proposition in HHS • Establish strong, open relationships with agency administrators, customer leadership, and project stakeholders • Collaborate with internal sales team to ensure smooth handoffs from prospective to established customer • Utilize internal project management and CRM tools to track customer deliverables and associated tasks, and document activities • Manage multiple customer relationships and priorities. Think strategically about customer relationships with an eye towards retention and expansion Requirements: • 5+ years in Child Welfare or related fields including experience working in or with high-level state or local government agency administrators and/or as front line staff • Experience in one or more of the following areas: • Managing projects or implementations of new initiatives in social services settings • Health and human services workforce training • Implementation science, large scale EBP adoption, program evaluation, and fidelity monitoring processes • Basic knowledge of FFPSA and its relevance to child welfare • Tech-savvy with the ability to learn new technology and online tools quickly • A strong understanding of the technical language used by Child Welfare professionals • Enthusiasm for talking about how technology can solve problems for public sector customers • Basic, high-level understanding of SACWIS/CCWIS systems • Experience with and understanding of public sector customers • Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders • Clear and polished communication skills • Natural ability to collaborate and work with cross-functional teams • Proven reliability and flexibility to work independently demonstrating a high degree of organizational skills and attention to detail • Technically adept, self-motivated, and driven by results Benefits: • Insurance • Medical (Regence Blue Cross) • Dental (Delta Dental) • Vision (VSP) • Life/AD&D • Long Term Disability • Excepted Benefit Health Reimbursement Arrangement (EBHRA) or Health Saving Account (HSA) • Employee assistance program • 401(k) retirement plan • Paid Leave: vacation, sick, holiday, bereavement, parental leave, jury duty • Corporate matching charitable giving program • Internet and Home Office Stipend • Professional development • Additional benefits may be discussed during the hiring process