Lynton

Compensation

Full Description

Lynton (founded 1999) is a digital innovation agency graduating from 16 years as a HubSpot Elite partner into platform-agnostic CRM implementation and integration. We serve small-medium enterprises and mission-based organizations with a focus on long-term partnership. We're hiring a CRM Implementation Manager to lead client projects from Discovery through go-live You'll own the entire project lifecycle: • Lead Discovery: stakeholder workshops, requirements gathering, platform evaluation • Manage Implementation: CRM configuration, data migration, system integration, training, go-live • Client relationship: primary point of contact, expectation management, trust-building • Team coordination: lead internal specialists (integration architects, migration experts, trainers) • Delivery: on-time, on-budget, high client satisfaction What You'll Do Client Leadership • Serve as primary client contact and trusted advisor • Lead stakeholder workshops and requirements sessions • Facilitate platform selection and strategic decisions • Manage expectations and navigate organizational politics • Build consensus across competing priorities • Executive-level communication and presentations Project Management • Manage projects from Discovery through go-live (4-8 months typical) • Coordinate internal team members and specialist partners • Track timeline, budget, risks, and issues • Produce client deliverables (requirements docs, recommendations, roadmaps) • Ensure quality of technical work (integrations, migrations, configurations) • Fixed-price or T&M project delivery (protect budget and margin) Technical Coordination • Oversee CRM platform implementations (Salesforce, HubSpot, others) • Coordinate data migrations (on-premise, legacy systems, 100K+ to millions of records) • Manage integration projects (ERP, data warehouse, marketing automation, etc.) • Review technical work for quality (don't need to execute, but must understand) • Coordinate with implementation team and integration developers • Ensure 99%+ data accuracy on migrations Discovery & Strategy • Facilitate Discovery phases (6-8 weeks typical) • Conduct stakeholder workshops across multiple departments • Document requirements and prioritize features • Lead platform evaluation processes • Develop recommendations and implementation roadmaps • Present findings to steering committees Experience Required Qualifications • 5+ years managing CRM implementation projects • Led 3+ full CRM implementations (Discovery → go-live) • Implementation experience with Salesforce, HubSpot, and other CRMs • Data migration projects (100K+ records) • Multi-stakeholder projects (3+ departments or user groups) • Experience with nonprofits, cultural instititons, small-medium enterprises, or similar sectors Skills • Project Management: Timeline, budget, risk, stakeholder coordination • Client Relationship: Trust-building, expectation management, difficult conversations • Workshop Facilitation: Requirements gathering, platform evaluation, consensus-building • Technical Understanding: CRM platforms, integrations, data migrations (coordinate specialists, not execute) • Communication: Written (deliverables, status reports) and verbal (presentations, meetings) • Strategic Thinking: See big picture, make informed recommendations, navigate trade-offs Platform Knowledge • Salesforce (Nonprofit Cloud, Sales Cloud, configuration and workflows) • HubSpot (all Hubs) • Understanding of other CRM platforms (Dynamics, NetSuite, etc.) • Integration concepts (APIs, data sync, middleware) • Data migration methodologies Preferred Qualifications • PMP, Agile, or Scrum certification • Salesforce Administrator or HubSpot certification • Experience with donor management systems (Raiser's Edge), ticketing systems, association management software • Change management certification (Prosci, etc.) • Zoo, aquarium, museum, or cultural institution sector experience What Success Looks Like Project Outcomes: • On-time delivery (within committed timeline) • On-budget (within fixed-price quote, protecting margin) • High data accuracy (99%+ on migrations) • Strong user adoption (100% of trained staff using system) • Client satisfaction (NPS 9+, would refer Lynton) • Reference and case study obtained Client Relationships: • Clients trust you as advisor • Stakeholders feel heard and aligned • Expectations managed throughout (no surprises) • Smooth escalation and issue resolution • Optional SyncSmart ongoing engagement (conversion) Compensation & Benefits This is a contract-to-hire opportunity. Salary: Competitive, based on experience Benefits: [Health insurance, 401k, PTO, etc. - add your specifics] Remote work: Work from anywhere in US Growth opportunity: Lead role on sector expansion, potential for permanent position Our Culture Remote-first: Distributed team across North America Client-focused: Client success is our measure Collaboration: Work with talented specialists Professional development: Learn new platforms and sectors Impact-driven: Serve mission-driven organizations Integrity: Honest advice over sales tactics Powered by JazzHR OH2SCIR1NN