Luxury Bath Technologies

Compensation

Full Description

Call Center Manager Company: Kroll Construction Location: Garden City, MI Who We Are Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment. What We’re Looking For We are hiring an experienced Call Center Manager to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team. What You’ll Do • Lead, hire, train, and manage call center representatives • Drive team performance and ensure appointment-setting goals are met • Monitor KPIs including call volume, set rate, and show rate • Coach and develop team members through ongoing feedback and training • Manage schedules to ensure proper coverage • Collaborate with marketing and sales teams to align campaigns and goals • Improve scripts, processes, and call strategies • Monitor calls for quality assurance and professionalism • Ensure accurate reporting and CRM usage What You Bring • 2+ years of call center management or leadership experience • Proven ability to meet or exceed performance metrics • Strong leadership and team-building skills • Excellent communication and coaching abilities • Highly organized with strong problem-solving skills • Experience in sales or home improvement is a plus • Comfortable working with CRM and call center systems What We Offer • Competitive base pay + performance bonuses • Growth and advancement opportunities • Supportive, team-oriented environment Apply Today Ready to lead a high-performing team and grow your career? Apply now to join Kroll Construction! zeYwKy8ZY8