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Lumen

Lumen

via Phenompeople

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SR LEAD PROCESS ANALYST

Anywhere
full-time
Posted 9/24/2025
Direct Apply
Key Skills:
System Integration Support
Visio
Business Problem Solving
Data Analysis
Customer Experience Mindset
Application Development
Project Management
Testing Management
Stakeholder Engagement
Technical Support
Process Improvement
Solution Design
Documentation
Architecture Review
Consensus Building
Industry Knowledge

Compensation

Salary Range

$104K - 152K a year

Responsibilities

Lead the implementation of the Enterprise Inventory systems for Lumen Technologies, managing the full systems development lifecycle and ensuring compliance with required standards. Interface with business areas and technical staff to drive value and innovative solutions while coordinating project deliverables across IT and Business partners.

Requirements

Experience with system integration support and utilizing Visio is required, along with a customer experience mindset. Familiarity with systems such as PRO, ASRI, TIRKS, and LIMS is a plus.

Full Description

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role This role will be responsible for end-to-end process of migrating to a new Network inventory management program. This will include requirement and process building for the new system, migration process to merge legacy inventory systems, moving to the new and turning off the old systems. As time allows, role will also be responsible for assisting the optimization for process improvement in support of a specific business domain or value stream in alignment with enterprise programs objectives and end-to-end process architecture. Supports Process Architects in the completion of problem analysis, solution design and development, solution implementation planning and execution, training, logistical and infrastructural assistance, standardization, and measurement. Supports both enterprise and domain-initiated programs. Serves as an expert in process design and functional subject matter expert informing decision making on domain specific and cross-functional efforts. The Main Responsibilities Lead the implementation of the Enterprise Inventory systems for Lumen Technologies • Involved in the full systems development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials), as required for the program • Provide assistance and/or lead application development project deliverables, based on stakeholder business requirements • Manage job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects.. • Provide required business and/or technical support for both project and production related activities. • Assure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle. • Interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions). • Accountable for all aspects of testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production and UAT defects are realized • Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support • Coordinate and drive the delivery across IT and Business partners in a multi-system environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support • Review, document and publish the Architecture, interfaces, and design documents based on sessions with IT and Business partners and existing artifacts • Translate business requirements to software specification and requirements. • Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology • Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation • Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge What We Look For in a Candidate • Experience with system integration support is required • Experience utilizing Visio is required • Experience solving business problems that involve systems and process changes • Experience sourcing, analyzing and using data to solve problems • Customer experience mindset and ideally experience interfacing directly with internal business partners • Experience with any of the following systems is a plus: PRO, ASRI, TIRKS, LIMS Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 339740 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/09/2025

This job posting was last updated on 9/25/2025

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