Lumen

Compensation

Full Description

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role Provide guidance and design direction for strategic programs & product development impacting Lumen Planning, Engineering and Construction. Support teams following Business Architecture principles & aspects. Leverage Business Architecture model in developing an E2E blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives and tactical demands. Position will partner with (PEC) Planning, Engineering, Construction, Provisioning, Operations, and product development to introduce new system, technology, products or process functionality while partnering with Deploy and Support organizations to align current support capabilities. Responsibilities include, but are not limited to future state process flows, business requirements, business architecture model canvas, and other supporting documentation. The Main Responsibilities Ensuring that the implications of a new strategy are fully addressed and documented prior to launching the initiatives – following Business Architecture Model. Provide high level design of end to end processes and procedures for the development of new systems, technologies, products or process functionalities. Manage requirement definition for new product/process builds working jointly with many different business units. Drive the concept, definition, development, implementation and operation components for automating processes and procedures. Facilitating extremely complex, diverse and/or technical solutions for Lumen strategic plans. Developing and maintaining close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. Work closely across business units to implement necessary process changes that solve problems for all Lumen customers (internal and external). What We Look For in a Candidate To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience. Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis. Manage requirement definition for new product/process builds working jointly with many different business units. Candidate must have working level knowledge of the Lumen network and associated technologies, systems, and processes. Additionally, knowledge of the products and services offered by Lumen is encouraged. Familiarity with Lumen systems / tools: Network Design System (NDS), Workflow Management Tool (WFMT), Fireworks / BidMaster (FWBM); Dispatch tools (WFA, NIBS, SS9, Oracle), CORE, ARMOR Familiarity with Lumen inventory tools / processes: Network Inventory Consolidation (NIC), OmniVue / ARM, TIRKS, Martens, LFACS, Switch, NCON Develop test use case scenarios Proven collaborative skills and using a team approach to accomplishing work. Ability to organize and prioritize multiple tasks and meet deadlines. Proven ability to work in a customer service oriented organization. Experience using Computer Systems and Windows-based applications including word processing, spreadsheet, and work flow and database software. Excellent negotiating and persuasive skills. Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions. Embraces change, inspires trust, and communicates in all directions and is a continuous learner. Ability to develop and deliver executive level presentations of design solutions and strategic roadmap. Preferred: PEC, Provisioning, Field Operations, Process, Systems or Business Architecture analysis experience and background Trained in Lean Principles (Five S’s, Waste Reduction, Error/Mistake Proofing, PDCA, Root Cause Analysis, FMEA, KAIZEN, JIT, Lead Time Reduction) Experienced in implementing Continuous Improvement methodologies, e.g., Lean/Six Sigma Education: BS or BA, or 2 - 5 years Process Analyst /Business Architecture Recent background in Telecommunications Industry Proven experience in developing Architecture standards, best practices, Guiding Principles, and Reference Architectures at an enterprise level Experienced in developing architectural patterns, documents, informational presentations and project management. Hands-on experience in managing and developing proof of concepts, and introduction of new technologies using standard architectural principles. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-LP1 Requisition #: 339792 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 09/03/2025