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LTIMindtree

LTIMindtree

via LinkedIn

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Service Delivery Director

Vancouver, WA
full-time
Posted 10/14/2025
Verified Source
Key Skills:
Technical Architecture
Cloud Infrastructure
Network Management
Project Management
Vendor Management
Incident Management
MS Visio
Cloud Network Certification

Compensation

Salary Range

$120K - 180K a year

Responsibilities

Manage IT infrastructure accounts, oversee technical architecture and cloud migration projects, lead incident resolution, and ensure service delivery and client satisfaction.

Requirements

15+ years experience with 8+ years as a Technical Architect, bachelor's degree, excellent communication, cloud network certification, and advanced project and vendor management skills.

Full Description

About US: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Job Description: Duties Responsibilities: • Manages assigned Infra account and to ensure adherence to budget schedule and scope of delivery. • Develops maintains and revises proposals for assigned projects accounts including delivery objectives. • technologies systems information specifications timelines funding and staffing Sets and tracks deliverables milestones. • Manages and accounts for unforeseen delays then realigns schedules and expectations as needed. • Responsible for maintaining positive relationships with clients and ensuring their needs are met They provide regular updates on service delivery and respond to client inquiries and concerns • Responsible for managing budgets for service delivery ensuring that resources are allocated effectively and that costs are kept within budget. • Responsible for building and maintaining high performing teams and for fostering a positive working environment. • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively. • Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner. • Responsible for ensuring that service level agreements are met and that the services provided meet the required quality standards. • Track and monitor the performance of services identify areas for improvement and implement changes as needed. • Establishes and implements project communication plans providing status updates to affected staff and stakeholders. • Collects analyses and summarizes information and trends as needed to prepare Delivery status reports. • Performs other related duties as assigned. • Candidate should be an excellent communicator who is able to translate complex requirements into functional architecture. • Candidate should have hands on experience on the IT infra domain Network Datacenter or Cloud As a Technical Architect Run Artilect. • He will be responsible to provide end to end technical support required to manage the customers enterprises IT infra structure across the Globe. • This includes providing support to BAU teams project team and provide other proactive QoS recommendations. • Also responsible to oversee the project technical requirement risks and measuring the performance of the new system. • The role to ensure the customers IT infra operates properly Key Accountabilities Skills And Experience Create all the technical implementation documents and support for the new upgrade implementation projects. • Responsible to analyse existing infrastructure and create HLD and LLD to support the BAU Act as SPOC in any critical BAU P1 P2 incidents Leads the P1 P2 incidence across global. • He has to provide quicker resolution to minimize the outage Deep dive and derive the RCA cause and support Problem management team for finalizing the RCA document within SLA. • Work with the customer application team and create an end-to-end application flow low level design document to support the BAU Providing technical solutions to hosting and cloud Infra. new upgrade migration projects Owning the technical solution and ensure the successful implementation as per customers requirement. • Responsible to analyse customers’ existing infra and create solutions for Infra cloud migration projects. • Provide the technical KT to all the necessary BAU team on the application flow to enable the team for effective support Ongoing incidents analysis. Mandatory Requirement: • 15 years’ experience 8 Years Previous work experience as a Technical Architect. • Bachelor’s degree or Equivalent Excellent communication skills Hands on in MS Visio Cloud Network Certification. • Managerial experience Value addition Skills Familiarity with programming languages operating systems and Office software. • Advanced project management skills Vendor Management. • The Operating Environment and Context of the Job This role is individual contributor role to support to global clients The support covers end to end technical architecture and needs 24x 7 availability of the technical architect on need basis. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: • Comprehensive Medical Plan Covering Medical, Dental, Vision • Short Term and Long-Term Disability Coverage • 401(k) Plan with Company match • Life Insurance • Vacation Time, Sick Leave, Paid Holidays • Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.

This job posting was last updated on 10/17/2025

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