LSPedia Inc

Compensation

Full Description

Job Description: Project Manager  Department: Customer Success  Reports To: Vice President, Customer Success Employment Type: Full-time  Work Location: Onsite – Farmington Hills, Michigan    Welcome to LSPedia, a global software (SaaS) leader in traceability, compliance, and supply chain solutions. Our cutting-edge software empowers the pharmaceutical, healthcare, and food industries and is trusted by major players like the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart and thousands more. As a Top 50 Michigan Company and one of INC's fastest-growing companies, LSPedia is driven by innovation and excellence.     Job Summary:   The Project Manager is responsible for leading customer implementations from project kickoff through go-live. This role owns delivery execution, customer coordination, and risk management, ensuring LSPedia solutions are deployed on time, within scope, and in compliance with regulatory requirements. The Customer Delivery Manager serves as the primary delivery contact for customers while partnering closely with CSMs for post-go-live success.    Key Responsibilities:   * Lead and manage customer implementation projects across multiple accounts and workstreams. * Facilitate in-depth discussions to understand customer business requirements and align solutions to traceability and compliance needs. * Provide customer training on LSPedia solutions, GS1 standards, and regulatory reporting requirements. * Manage configuration and integration setup, including trading partner connections, and oversee testing activities. * Develop, maintain, and communicate core project artifacts including project plans, RAID logs, change control documentation, and deployment plans. * Coordinate cross-functionally with Professional Services, Engineering, Operations, and Customer Success teams. * Communicate project status, risks, dependencies, and trade-offs clearly to customers and internal stakeholders. * Manage delivery escalations and engage technical resources to resolve issues and maintain momentum. * Support go-live readiness and ensure smooth transition to Customer Success ownership post-implementation. Required Qualifications:   * 3–5 years of experience managing customer-facing software implementation projects in SaaS or COTS environments. * Demonstrated ability to build strong customer relationships and manage expectations effectively. * Experience creating and maintaining detailed project plans, deployment plans, and status reporting. * Technical aptitude with system configuration and application behavior analysis. * Working knowledge of integration protocols (AS2, FTP/SFTP, APIs) and data formats (XML, JSON, EDI, CSV). Preferred Qualifications:  * Experience with serialization, track-and-trace, or supply chain compliance solutions. * Familiarity with DSCSA traceability requirements and regulated industry environments. * Proven ability to manage risks and resolve issues to ensure successful delivery outcomes. * Exposure to pharmaceutical, healthcare, or regulated industries. * Familiarity with serialization, traceability, or supply chain concepts. * Basic knowledge of integrations, file-based data exchange, or APIs. Physical Requirements:   * Prolonged sitting for extended periods of time. * Frequently use of hands and fingers for typing, mouse operation, and other computer-related tasks.