Lotto.com

Compensation

Full Description

Who we are Headquartered in Jersey City, New Jersey, Lotto.com is the first digital platform for ordering official state lottery draw and scratch games on both mobile and web-based platforms. Lotto.com helps the lottery contribute incremental funds to state-run programs across education, parks, emergency responders, veterans' health, and other important services. With a customer base exceeding 3 million, we are currently available in eight states, with ambitious plans to extend our presence to more states in the near future. In line with our commitment to revolutionizing the lottery landscape, we prioritize fostering career development. At Lotto.com, we offer hybrid opportunities for some of our roles, providing a flexible work environment. We aim to create a space where you can truly grow, both personally and professionally, contributing to a dynamic and forward-thinking workplace. In addition, we offer competitive compensation packages to recognize and reward your skills and contributions. What's the role? As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a rapidly growing team, offering a chance to make an impact on the customer experience and grow the business. If you love taking initiative, finding new solutions for interesting challenges and want to become a part of a cool tech startup, let’s chat! What you'll do: • Manage customer communication, primarily through live chat and email • Educate users on platform services and features • Maintain robust records and updates within Zendesk and proprietary systems • Serve as the main point of contact and liaison between customers and the rest of the lotto.com team • Provide tech support and ensure customer satisfaction • Utilize online tools to monitor business performance and improve CX • Partner with external departments to support additional projects • Adhere to regulatory requirements and internal guidelines What you need: • Bachelor’s degree or equivalent work experience • Ability to draft customer-facing and marketing content communications • Ambitious drive, strong individual contributor and team player • Affinity for technology and a can-do attitude • Bilingual proficiency in Spanish • Must be able to work evening and weekend hours • This role is a remote position • Candidate must be a New Jersey resident What's nice to have: • Familiarity with G-Suite tools and E-commerce platforms • 1 yr. experience working with Zendesk and/or other customer-facing tools • 1 yr. experience working in startups and high-pace environments • Prior phone-based customer service experience and experience supporting VIP or high-value customers. What you'll get: • Competitive Salary • Performance based bonuses • Future equity in the company • Awesome working environment • Paid Time-Off • Health, Vision, and Dental Benefits • Team events Lotto.com does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.