Lorven Technologies

Compensation

Full Description

Job Title: Content Operations Lead, Content CoE - AEM Location: Remote Position: Contract Key Responsibilities • Workflow and governance: Run the stage-gate content workflow from intake to publish. Put the governance framework, responsibility matrix, and service level agreements into daily practice. Move the Center of Excellence from Maturity Level 2 (Managed) to Level 3 (Defined). • Intake and prioritization: Partner with Web Experience Leads on strategic intake. Manage the backlog, prioritization, and capacity across Business Groups using a Scrumban cadence. • Cadence and stakeholders: Own the meeting rhythm, including Business Group tactical meetings, regional tactical meetings, and cross-Business Group strategic meetings. Set owners, agendas, and action tracking. Support executive status reporting to the Chief Marketing Officer. • Vendor and partner management: Coordinate delivery, localization, and platform vendors. Hold them to service level agreements and deliverables, and resolve cross-vendor handoff issues. • Metrics and reporting: Own the performance measurement framework, built around Time to Publish, Cost per Asset, and First-Pass Approval Rate. Publish dashboards and drive continuous improvement. • Tooling and systems: Drive adoption and process design in Workfront (work management), Adobe Experience Manager (authoring and publishing), and Jira. Support resource planning, capacity forecasting, and tool migrations. • Risk and change management: Maintain the log of risks, assumptions, issues, and dependencies. Escalate blockers early, and lead change management and training for authors, coordinators, and project managers. Required Qualifications • 8+ years in content operations, digital operations, or program delivery, including at least 3 years leading a team or function. • Hands-on experience with an enterprise content management system (Adobe Experience Manager preferred) and a work management tool (Workfront preferred). • Proven track record managing multi-vendor, multi-region content delivery, including localization workflows. • Strong command of Agile, Scrumban, and stage-gate models. • Strong executive communication, including status reporting and steering updates. Preferred Qualifications • Experience in a global technology or hardware enterprise with multiple Business Groups. • Background in setting up or scaling a Center of Excellence. • Familiarity with content supply chain metrics, resource and capacity planning, and artificial intelligence assisted content workflows.