Lockton

Compensation

Full Description

Your Responsibilities Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities. • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves • Provide employees/managers with information and assistance regarding potential leaves • Produce and track all required documentation • Assess, adjudicate, and track all FMLA claims and available time • Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves • Update employee records in the HR/Payroll system as appropriate • Escalate issues to the proper management resource as appropriate • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management • Consult with clients on best practices and policy reviews for compliance • Support new client onboarding process • Assist with client projects as needed Qualifications • A Bachelor’s Degree is highly desired • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred • Knowledge of FMLA, State Leave regulations and requirements and ADA is required • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing • Legal right to work in the United States