LoanCare

Compensation

Full Description

Overview The Default Business Process Analyst leads end-to-end delivery of complex, cross-functional initiatives—from initial scoping and requirements definition through solution design, testing, deployment, and post-launch stabilization. This role translates business strategy into actionable execution plans with clear milestones, risk management, and measurable success criteria. Responsibilities Own the implementation lifecycle (scoping, requirements, solution design, testing, deployment, and stabilization) for one or more concurrent initiatives. Translate strategy into an executable plan with clear milestones, dependencies, risks, and success metrics (KPIs/OKRs). Implement feedback loops and continuous improvement cycles post go-live; measure ROI and operational outcomes. Serve as the single-threaded owner for assigned implementations—escalate early, remove blockers, and drive to decision. Maintain rigorous scope control and change control; balance speed and risk with a pragmatic delivery approach. Facilitate cross-functional alignment among Business Owners, Operations, Product, Engineering, Risk/Compliance, Data, and Support. Translate business needs into clear, testable requirements and user stories; work with technical teams to validate feasibility and solution design. Build trusted relationships with stakeholder leaders; provide concise, executive-ready updates and recommendations. Lead change management (communication plans, training, SOP updates, role impact analysis, adoption tracking) to ensure sustained results. All other duties as assigned. Qualifications Required Skills and Qualifications High School Diploma or equivalent. 4–7+ years in implementation, consulting, program/project management, or operations transformation (or equivalent experience). 4-7 years of default servicing experience with specific concentrations withing lossmitigation and foreclosure. Proven track record delivering complex, cross-functional initiatives with measurable results. Strong analytical and problem-solving skills; proficiency with requirements gathering, process mapping, and data-driven decision-making. Excellent communication and facilitation skills; adept at driving alignment and decisions among diverse stakeholders. Experience with common delivery frameworks (Agile/Iterative/Hybrid), change management practices, and UAT coordination. Proficiency with project/portfolio tools (e.g., Jira/Azure DevOps/Asana), documentation (Confluence/SharePoint), and data tools (Excel/Power BI). Desired Skills and Qualifications Bachelor’s degree preferred. Exposure to risk/control frameworks and regulatory environments. Vendor implementation and integration experience (APIs, data migration, testing strategies). Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $74,600 - $139,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.