Load One, LLC

Compensation

Full Description

“Lead the Future of Customer Success & Sales Support – Join Us as Our Next Manager!” Manager, Sales Support & Customer Success 📍 Location: Onsite - Taylor, MI 📅 Reports To: Vice President of Sales 💼 Department: Sales Company Description Load One, LLC., is one of the three largest premium transportation and expedited companies in the United States. We offer a diverse range of services, including Ground Expedite, Air Charter & Air Freight, Truckload Dry Van Division, Curtainside/Conestoga Specialized Division, Flatbed & Heavy Haul, and more. With a large asset-based fleet, advanced technology, 24/7/365 operations, and a team of highly skilled professionals, we provide unmatched solutions to our customers. Our continuous growth is driven by our commitment to delivering excellence in transportation and logistics. About the Role: We’re looking for a dynamic Manager of Sales Support & Customer Success to lead a high-performing team dedicated to driving sales execution, customer onboarding, retention, and overall client success. This role is pivotal in aligning Sales, Operations, and Customer Experience, optimizing processes, and ensuring exceptional customer satisfaction. What You’ll Do: • Lead and Develop: Inspire, coach, and grow the Sales Support & Customer Success team into a high-performing unit. • Customer Onboarding: Oversee new client onboarding and ensure smooth, efficient handoffs across departments. • Escalation Management: Serve as the primary escalation point for internal teams and customers, resolving complex issues promptly and professionally. • CRM Oversight: Manage the Sales CRM platform to maintain data integrity and deliver actionable insights. • Analytics & Reporting: Analyze and report on pipeline activity, onboarding progress, conversion rates, and customer trends. • Cross-Functional Collaboration: Partner with Operations and other teams to streamline workflows, improve efficiency, and identify automation opportunities. • Process Ownership: Maintain and optimize customer-related SOPs to ensure accuracy, scalability, and alignment with business objectives. • Customer Retention: Drive retention through proactive communication, performance tracking, and issue prevention strategies. • Voice of the Customer: Represent customer perspectives in leadership discussions to support data-driven, customer-first decisions. What We’re Looking For: • Bachelor’s degree in Business, Marketing, or a related discipline (preferred). • 3–5 years of experience in sales support or office administration. • 2–3 years in a leadership role within sales support or administrative functions. • Hands-on experience with CRM platforms (e.g., HubSpot, Salesforce) for management and reporting. • Exceptional communication, organizational, and analytical skills. • Proven ability to excel in a fast-paced environment while managing multiple priorities effectively. Why Join Us? You’ll play a key role in shaping the customer journey and driving operational excellence. If you’re passionate about leadership, process improvement, and customer success, we’d love to hear from you! 👉 Apply Now and help us deliver exceptional experiences to our customers.