LKQ Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. With a commitment to innovation and customer satisfaction, LKQ offers a dynamic and supportive work environment where employees can grow and thrive. Role Overview: As a Customer Service Representative at LKQ Corporation, you will be the frontline ambassador for our company, ensuring exceptional service and support to our customers. Your role is vital in maintaining strong customer relationships and contributing to the overall success of the business. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve customer issues efficiently, ensuring a positive experience. - You will process orders, returns, and exchanges accurately. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to address customer needs and improve service delivery. - You will identify opportunities to upsell products and services to customers. - You will provide feedback to management on customer trends and potential improvements. - You will stay informed about LKQ products and services to assist customers effectively. What You Bring: - Minimum of 2 years of experience in a customer service role, preferably in automotive or related industries. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience with automotive parts and services. - Bilingual abilities. - Familiarity with inventory management systems. - Previous experience in sales or upselling. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer paid time off and flexible scheduling options. - We offer employee discounts on LKQ products. Ready to Apply? Submit your resume and cover letter through our careers page at www.lkqcorp.com/careers. Join LKQ Corporation and take the first step toward a rewarding career with us!