LKQ Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. With a commitment to innovation and customer satisfaction, LKQ has built a strong reputation in the automotive industry, offering a dynamic and supportive work environment for its employees. Role Overview: As a Customer Service Representative at LKQ Corporation, you will be the frontline ambassador for our company, ensuring exceptional service and support to our customers. Your role is vital in maintaining customer satisfaction and fostering long-term relationships by addressing inquiries and resolving issues efficiently. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist customers in locating products and provide detailed information about our offerings. - You will process orders, returns, and exchanges accurately and efficiently. - You will resolve customer complaints with empathy and a solution-oriented approach. - You will collaborate with internal teams to ensure timely delivery and service quality. - You will maintain accurate records of customer interactions and transactions. - You will contribute to continuous improvement initiatives to enhance customer experience. - You will stay informed about product updates and company policies to provide accurate information. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; associate degree preferred. Bonus Points If You Have: - Experience in the automotive or parts industry. - Bilingual abilities, especially in Spanish. - Familiarity with order management systems. - Previous experience working in a team-oriented environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer paid time off and flexible scheduling options. - We offer employee discounts on products and services. Ready to Apply? To join the LKQ family as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.lkqcorp.com/careers. We look forward to welcoming you to our team!