Living For Tomorrow

Compensation

Full Description

This is a remote position. What to Expect • On a day-to-day basis, agents can expect to participate in the following activities • 24/7 service of inbound calls for roadside assistance and other service requests from clients’ customers and/or client account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident • Place outbound calls to the list of clients’ service providers to secure appropriate towing assistance to resolve the customer’s needs • Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes. • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives • Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services • Probe to identify the needs of the customer based on the vehicle’s inoperable situation • Identify the customer’s location using Google Maps and other client tools • Provide policy coverage details based on the specific client program • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program • Provide status updates to customers calling after the initial request for assistance was processed Requirements • USB Hardwired Headset with phone-quality audio required • Must maintain the most recent version of Windows 11 (fully patched with no pending updates)